Special Assistance Requirements
Assistance with special requirements
Customer Support Desk
Technical assistance with online booking issues only
Customer Relations
If you wish to discuss any aspect of our service please contact the Flybe Customer Relations department
Rewards4all
For all enquiries relating to the Rewards4all programme
Customer Accounts
For all enquires relating to the refund of tickets
Groups Department
If your party consists of 9 or more passengers (excluding infants)
HR Department
Flybe Human Resources
Business Express
For all enquiries relating to the Flybe Business Express product
Cargo
For information relating to the carriage of cargo
Press Office
Media enquiries only please
Customer Call Centre
Flybe Customer Call Centre
Jack Walker House
Exeter International Airport
EX5 2HL
United Kingdom.
Bookings.
Telephone: 0871 700 2000 (calls cost 10p per minute; calls from mobiles and some networks may be higher)
Republic of Ireland: 00 44 1392 268500
Outside the UK: 00 44 1392 268500
Bookings, changes and specific requirements.
Telephone: 0871 700 2000 (calls cost 10p per minute; calls from mobiles and some networks may be higher)
Republic of Ireland: 00 44 1392 268513
Outside the UK: 00 44 13 922 685 13
Opening hours
08:00 to 20:00 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday
Special Assisance Requirements
Contact email address to reserve wheelchair assistance and pose any medical related questions*.
*Enquiries relating to anything other than the above will not receive a response.
Customer Support Desk
Flybe Customer Support Desk
New Walker Hanger
Exeter International Airport
EX5 2BG
United Kingdom.
For technical problems relating to making on-line bookings or use of the website only
Please note: The Customer Support Desk cannot assist with unaccepted schedule changes or requests for name changes, cancellations, unaccompanied minors, refunds, ticket cost queries or baggage queries. All of these and any similar issues can only be dealt with by our Call Centre on 0871-700-2000.
We regret that the Customer Support Desk are unable to process e-mails about any of the above issues.
Telephone (from UK only): 0906 999 9999 (calls cost £1.00 per minute; calls from mobiles and some networks may be higher). (outside UK 00 44 1392268518)
Fax: 01392 266650
Email: customer.support@flybe.com
Opening hours
08:00 to 20:00 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday
Outside these hours please email us at customer.support@flybe.com
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Customer Relations
If you have a question regarding any aspect of our service not covered by the departments above, please use our customer relations Q & A's to answer your queries.
Alternatively please contact the Flybe Customer Relations department directly.
Customer Relations
Flybe Customer Relations
The New Walker Hangar
Exeter International Airport
EX5 2HL
United Kingdom.
Telephone: 0871 700 5000 (outside UK 00 44 1392268510)
Fax: 01392 366151
Opening hours
10:00 to 16:00 Monday to Friday
Enquiries regarding Refunds should be forwarded to the customer Accounts Department listed above. Passengers wishing to unsubscribe from the marketing email should click the link at the bottom of the received email.
Please contact the Flybe Customer Relations department preferably within 28 days of the flight taking place.
If you have a problem relating to baggage: Please submit your claim for damaged baggage within 7 days of your flight taking place and no later than 21 days for delayed or lost baggage.
Rewards4all
Rewards4all Jack Walker House
Exeter International Airport
Devon
EX5 2HL
Telephone: 0871 700 2224
E-Mail: Rewards4all@flybe.com
Opening hours
08:00 to 20:00 Monday* to Friday
08:00 to 16:00 Saturday
10:00 to 18:00 Sunday
*Bank holiday Mondays use Sunday opening hours.
Groups Department
For parties of 9 or more, please fill out our dedicated groups form.
Flybe Groups Department
Jack Walker House
Exeter International Airport
EX5 2HL
United Kingdom.
Telephone: 0871 700 2223 (outside UK 00 44 1392 266 724)
Email: groups@flybe.com
Opening hours
09:00 to 17:00 Monday to Friday
Customer Accounts
Flybe Customer Accounts
Jack Walker House
Exeter International Airport
EX5 2HL
United Kingdom.
Telephone: 0871 700 4455 (outside UK 00 44 1392 266 623)
Fax: 01392 366151
Email: Customeraccounts@flybe.com
Opening hours:
10:00 to 16:00 Monday to Friday
Personnel Department
Flybe Personnel
Jack Walker House
Exeter International Airport
EX5 2HL
United Kingdom.
Opening hours
09:00 to 17:00 Monday to Friday
Business Express
Flybe Business Express
Jack Walker House
Exeter International Airport
EX5 2HL
United Kingdom.
Email: businessexpress@flybe.com
Queries should be made via email as above.
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Cargo
For all cargo enquiries please contact:
Globe Air Cargo
Dedicated Flybe telephone number: 0208 757 4776
Fax: 0208 759 7027
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Press Office
For media enquiries only
Email: pressoffice@flybe.com
Telephone: 0845 675 0681
Finance - Corporate
For financial & corporate enquiries only
Email: corporate@flybe.com
Telephone: 0207 4572020