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Visually or Hearing Impaired

Visually impaired Passengers.

Many visually impaired passengers who are travelling with a companion may not need any additional assistance from Flybe.  Please let us know if you or a member of your party is visually impaired, even if no additional assistance is required.  We will, where possible, board you and your party before our other passengers, to give you a little more time to take your seat and get comfortable on board.  Our crew are happy to offer an individual safety briefing prior to take off.

Flybe is happy to accommodate registered Guide and Assistance Dogs on all our domestic services including flights from the U.K. to the Channel Islands and Eire.   Dogs accompany the passenger at all times at the owner’s feet. The adjacent seat will be blocked to allow additional comfort.

On international routes we will carry assistance dogs that are members of the PETS passport scheme and which are correctly documented.

On flights to the UK we are only permitted to carry guide dogs on routes approved by DEFRA and where the airport of arrival has facilities to receive and clear the arrival of the Assistance Dog.  As all airports may not have this facility, please check our list of approved routes

We would like to remind all passengers who wish to travel with assistance dogs that it is the owners responsibility to ensure that all health checks, vaccinations and paperwork relating to the carriage of the dog are up to date and in order. 

Hearing impaired or Deaf passengers

Many hearing impaired passengers who are travelling with a companion may not need any additional assistance from Flybe.  Please let us know if you or a member of your party is hearing impaired, even if no additional assistance is required.  We will, where possible, board you and your party before our other passengers, to give you a little more time to take your seat and get comfortable on board.  Our crew are happy to offer an individual safety briefing prior to take off.

Flybe is happy to accommodate registered Guide and Assistance Dogs on all our domestic services including flights from the U.K. to the Channel Islands and Eire.   Dogs accompany the passenger at all times at the owner’s feet. The adjacent seat will be blocked to allow additional comfort.

On international routes we will carry assistance dogs that are members of the PETS passport scheme and which are correctly documented.

On flights to the UK we are only permitted to carry guide dogs on routes approved by DEFRA and where the airport of arrival has facilities to receive and clear the arrival of the Assistance Dog.  As all airports may not have this facility, please check our list of approved routes

We would like to remind all passengers who wish to travel with assistance dogs that it is the owners responsibility to ensure that all health checks, vaccinations and paperwork relating to the carriage of the dog are up to date and in order. 

Assistance dogs

As of the 26th of July 2008 Fybe will be accepting recognised assistance dogs on our approved international routes.
Assistance dogs must comply with the pet travel scheme and defra requirements in order to travel internationally.

Click here for a list of approved international routes


It is the responsibility of the assistance dog owner to ensure all the criteria is met in order to pass inspection upon arriving into the uk.


Click here for a checklist of pet passport requirements


Assistance dogs will be refused if the dog has travelled through or spent time in a non-approved third country.


Click here for a list of approved eu countries

Click here for a list of approved non eu countries

Please consult the following organisations for further information, support and guidance:

Defra

Pet travel scheme website 

Tel:  0870 241 1710  (mon-fri 08:00-18:00)

Minicom/textphone: 0845 300 1998

quarantine@animalhealth.gsi.gov.uk
pets.helpline@defra.gsi.gov.uk

The guide dogs for the blind association website

Tel:  0118 983 8304

Contact us at specialassistance@flybe.com










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